testuser, I can really relate to the customer service problem. It was one of the reasons I gave up on my old archos usb minicdrw and bought the que. I am a little surprised I haven't had some kind of trouble like you describe since mine is the discontinued(?) 8x8x32x model. since i have toast titanium w/background burning, time is not the real issue for me. I am much more concerned with stablity and that it just plain works - which it does so far. also since i have toast titanium I get support from them if i need it which is where most all(?) of the drive makers seem to want to refer you unless you can positively id a hardware problem. owners of oem versions of toast must rely on the support threads for peer support. I read those regularly just to learn (as i do threads at macosx.com) and find that they prevent me from screwing up in advance as well as help me learn more about toast's capabilities. People there, like here, are quite helpful although they aren't as fast as all replies are sifted thru their moderator.
efoivx, i can certainly see why testuser responded so personally after you said "My question is what did the people that couldnt get it to work do? use it as a football first? come on I pluged it in and put in a cd thats all!" He was the only one to post a complaint about it. I also think he has a valid point in letting boi and the rest of group know about this poor experience. there is probably no product out there that hasn't pissed somebody off at some time or another. I'll bet there are even people who would tell you not to buy a mac because of some past experience
. there are potentially plenty of reasons testuser had more problems - different hardware configurations, just a problematic drive, other software he has installed that we don't, etc. I think we both expressed how happy we are with our que's. We shouldn't have to try and invalidate someone's less fortunate experience to express our happiness.For various reasons, i have nothing but the highest respect for testuser. He has helped me out of a jam and he helps many others on a regular basis when others just watch and see what happens. It sounds like he ended up solving his own problems with the que but wants to warn others it might be more than they bargain for. fair enough in my mind.
of course i think my que is the second coolest piece of hardware sitting on my desk and i am an eyecandy junkie. given two equal choices i will take the one that looks better. I also bought my que because I had seen very few complaints about them on the roxio group.
I have a question for boi - do you currently have a cdrw and experience with burning discs? If not, your original question is a lot more complex than you might have realized. There is plenty of what works for one not working for another in the world of burners.
