N nolaG4 Registered Feb 2, 2004 #1 so everytime i press command-? or go to the help menu, help opens, but before i can type anything in, it just closes by itself. any ideas?
so everytime i press command-? or go to the help menu, help opens, but before i can type anything in, it just closes by itself. any ideas?
powermac iMac Dual 2.0 17' Feb 2, 2004 #2 What are u running? Which help menu are you speaking, Finder, certain App?
bobw The Late: SuperMacMod Feb 2, 2004 #3 Try trashing the com.apple.helpviewer.plist here - user>Library>Preferences
N nolaG4 Registered Feb 2, 2004 #4 i'm running 10.3.2 on a 1.25 aluPowerbook G4 w/ 512 RAM. its only the help viewer for the finder. safari help works for example. i trashed the helpviewer plist, logged out, logged back on, but it didn't fix it - do i have to restart?
i'm running 10.3.2 on a 1.25 aluPowerbook G4 w/ 512 RAM. its only the help viewer for the finder. safari help works for example. i trashed the helpviewer plist, logged out, logged back on, but it didn't fix it - do i have to restart?
bobw The Late: SuperMacMod Feb 2, 2004 #5 restarting wouldn't hurt, but I doubt it would make a difference. Trash that same file again along with these, then restart and see if it works; com.apple.finder.plist com.apple.helpviewer.plist com.apple.help.plist com.apple.help.plist.zip com.apple.helpui.plist
restarting wouldn't hurt, but I doubt it would make a difference. Trash that same file again along with these, then restart and see if it works; com.apple.finder.plist com.apple.helpviewer.plist com.apple.help.plist com.apple.help.plist.zip com.apple.helpui.plist
N nolaG4 Registered Feb 2, 2004 #6 didn't work either - garage band help isn't working either, somewhat of a problem......safari does though......strange. i'm confused.
didn't work either - garage band help isn't working either, somewhat of a problem......safari does though......strange. i'm confused.
opatino Registered Feb 3, 2004 #7 try deleting the contents of the folder: ~/Library/Caches/com.apple.helpui That will fix the problem.
try deleting the contents of the folder: ~/Library/Caches/com.apple.helpui That will fix the problem.
fryke Moderator Staff member Mod Feb 3, 2004 #8 yep. known issue. trash all .plist files that have anything to do with Apple's help application. usually, there's the following three files: - com.apple.help.plist - com.apple.helpui.plist - com.apple.helpviewer.plist trash 'em all.
yep. known issue. trash all .plist files that have anything to do with Apple's help application. usually, there's the following three files: - com.apple.help.plist - com.apple.helpui.plist - com.apple.helpviewer.plist trash 'em all.
N nolaG4 Registered Feb 3, 2004 #9 opatino said: try deleting the contents of the folder: ~/Library/Caches/com.apple.helpui That will fix the problem. Click to expand... that got it! cool, thanks guys.
opatino said: try deleting the contents of the folder: ~/Library/Caches/com.apple.helpui That will fix the problem. Click to expand... that got it! cool, thanks guys.
cack1229 Registered Mar 4, 2004 #10 Wow, you guys are great...I just spent 10 minutes looking for this question before I posted it myself. Now everything works great!! Thanks.
Wow, you guys are great...I just spent 10 minutes looking for this question before I posted it myself. Now everything works great!! Thanks.
