Invalid Apple ID

[John Varela]

A couple of years ago, when Verizon turned their email servers over to AOL, I abandoned @verizon.net in favor of @iCloud.com. I had been using a verizon.net address as an Apple ID, and I changed it to a current email address. Same account, new name, with the help of Apple support.

I have an Apple TV that has not been used for years, since before the change of Apple ID. I want to use it this weekend for a slide show that's in iTunes on the iMac. When I do, for reasons that escape me, the Apple TV displays the first slide or two of the slideshow and then demands that I log into iCloud using the old verizon.net Apple ID. I believe I have remembered the old password, but that is of no use since the Apple ID itself is invalid.

Two questions:

1. In iTunes preferences, "Share entire library" is selected and "Require password" is not selected, and the communication is all on the LAN, so I don't know why the Apple TV is asking for a password. Is there some way to make the Apple TV stop asking for Apple ID and password?

2. If the answer to #1 is "No", then is there some way to reset the Apple TV and give it a current, correct Apple ID? If the Apple TV came with instructions they have, unfortunately, been lost.

 

[Cheryl]

I believe the Apple TV is getting it from it's own settings. And have you updated the OS on AppleTV?

 

[John Varela]

I believe the Apple TV is getting it from it's own settings. And have you updated the OS on AppleTV?

No. How do I update the OS on Apple TV, and how do I change its settings?

 

[Cheryl]

Step by step is here:

https://support.apple.com/en-us/HT202716

 

[John Varela]

Step by step is here:

https://support.apple.com/en-us/HT202716

I have a problem right off the bat. How do I open the settings? I don't klnow what model of Apple TV I have. The case says it's Model A1469.

I tried with the unit attached to the TV and could find no way to open a menu. When I plugged it into a USB port the iMac didn't recognize its existence.

 

[DeltaMac]

Your AppleTV is a third generation model.
You might get the best result by restoring to factory settings - https://support.apple.com/en-us/HT202118#3rd

You get to your Apple TV settings using your Apple TV remote/Menu button.

 

[John Varela]

One would think so. I had clicked Menu any number of times, expecting to see something that looked like an iPad home page. I finally realized that the Settings icon plays hide-and-seek in an array with 74 other icons. Now that I know where it is, it seems obvious. Anyway, that allowed me to solve my problem. Thank you for helping.

 

[Cheryl]