Iphone Incoming emails going to trash instead of inbox.

nealt

Registered
There is nothing in accounts-advanced that selects where incoming mail should go. Also nothing in Mail settings. So what do we do now?
There are a number of posts on this but no real solution.
IOS 8 and 12 tried.
 

Cheryl

Rosie Moderator
Staff member
Mod
Do you have vacation mode turned on in iCloud Mail? Or are you forwarding your emails to a different email address?

Log into iCloud>Mail. At the bottom left is a gear icon. Click on that and select Preferences. Under General is the forwarding preference. Uncheck that. Next check the Vacation preference and undo that.
 

nealt

Registered
I do not see how one can"Log into iCloud>Mail." Actually one of the devices has iCloud turned off.
 

DeltaMac

Tech
Anything in common with the emails that go to the trash? same sender, or something else that would somehow identify those "trash" emails? Are ANY of the trashed emails from senders in your contacts/address book (or NONE of the trashed emails are in your contacts?)
Or, only those in your contacts go straight to trash, etc? Anything like that?
 

Cheryl

Rosie Moderator
Staff member
Mod
More than likely it is a mail rule that has been set up for that particular email address that is putting them in the trash. Do you just use your phones for emails, or do you have a desktop/laptop as well?
 

nealt

Registered
I do not have any rules set up. I am using an iPad (12) and a Mac (10.11.6) which view the mail.
 
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