SilentWarrior
Registered
Hello.
I have a still in warranty iPhone5. For months its batery isnt lasting very long, even while on standby.
I also get an extremely infuriating problem : the phone will often die at 40% batery or very close to it.
My phone was bought via Vodafone Portugal, here, all products have mandatory 2 year warranty.
I sent it to warranty via Vodafone mid December, and on 6 Jan, it came back exactly the same, and in the repair note it said :
- Batery OK.
- Updated bla bla bla firmware to version something.
As soon as I saw the report, on the store I immediately complained, they told me that Apple usually replaces the phone without questions and that it was very odd they didnt in my case, suggested that I tried for a while and see if the problem was actually solved. I went home, tried it for some hours and it kept doing the same.
On the same day afternoon I contacted Apple support directly via their website, they called my, took diagnostics remotely and said to do a full wipe and start using it fresh without any settings or apps I had previously (yeh wtf right?!). I said I was very careful with my phones battery charge cycle, and I even had a app called Battery Doctor, he suggested that those apps were trash and that I should remove them, so I did.
Looking at the remote diagnostics, he said there was something strange with them, I had the 2 hours 37 min ACTIVE and 2 hours 36min IDLE, but he couldnt say why that was and since the phone had been wiped both on vodafone store and on apple support all, and it was more than 2 weeks ago, there was no older diagnostics to support any more insights.
He said that I kept using it so more diagnostics would be created, and he said, maybe with time, the battery would come back to normal. He also said there was a program for replacing iphone5s with battery problems but that my serial number wasnt in the problematic batch.
----
What can I do to get vodaphone or apple to really fix my phone?
My girlfriend had a problem with her iphone4s where wireless connectivity was disabled, they gave her a new phone. I dont want/need a new phone, I want my problem fixed, regardless if they give me a new iphone5 or fix my current one.
I have scheduled an apple support for Monday, since they dont have any for weekends.
I have had, and have pushed for (to friends and family), numerous apple products, I have also made apps for their store, I feel kinda of cheated they arent taking me seriously.
Thank you in advance.
I have a still in warranty iPhone5. For months its batery isnt lasting very long, even while on standby.
I also get an extremely infuriating problem : the phone will often die at 40% batery or very close to it.
My phone was bought via Vodafone Portugal, here, all products have mandatory 2 year warranty.
I sent it to warranty via Vodafone mid December, and on 6 Jan, it came back exactly the same, and in the repair note it said :
- Batery OK.
- Updated bla bla bla firmware to version something.
As soon as I saw the report, on the store I immediately complained, they told me that Apple usually replaces the phone without questions and that it was very odd they didnt in my case, suggested that I tried for a while and see if the problem was actually solved. I went home, tried it for some hours and it kept doing the same.
On the same day afternoon I contacted Apple support directly via their website, they called my, took diagnostics remotely and said to do a full wipe and start using it fresh without any settings or apps I had previously (yeh wtf right?!). I said I was very careful with my phones battery charge cycle, and I even had a app called Battery Doctor, he suggested that those apps were trash and that I should remove them, so I did.
Looking at the remote diagnostics, he said there was something strange with them, I had the 2 hours 37 min ACTIVE and 2 hours 36min IDLE, but he couldnt say why that was and since the phone had been wiped both on vodafone store and on apple support all, and it was more than 2 weeks ago, there was no older diagnostics to support any more insights.
He said that I kept using it so more diagnostics would be created, and he said, maybe with time, the battery would come back to normal. He also said there was a program for replacing iphone5s with battery problems but that my serial number wasnt in the problematic batch.
----
What can I do to get vodaphone or apple to really fix my phone?
My girlfriend had a problem with her iphone4s where wireless connectivity was disabled, they gave her a new phone. I dont want/need a new phone, I want my problem fixed, regardless if they give me a new iphone5 or fix my current one.
I have scheduled an apple support for Monday, since they dont have any for weekends.
I have had, and have pushed for (to friends and family), numerous apple products, I have also made apps for their store, I feel kinda of cheated they arent taking me seriously.
Thank you in advance.
