iPod Suddenly Not Seen In iTunes

B

bowjest

Registered
I have an iPod Photo 60GB that's about 5 years old.

It's worked fine with my MBP (see sig below) until today. When I plug it in, it appears on my desktop, iTunes launches, but it's not visible in iTunes.

I've read a number of articles and followed the steps here:

http://support.apple.com/kb/HT1363

But so far it still does not appear in iTunes - it just continues to appear on the desktop and iTunes continues to launch and that's it.

I can, however, see all my data on it via Senuti, but that's the only thing so far that recognizes it.

It plays fine and I have no problems accessing the data currently on it, I just can't add any more tunes or delete anything that is already on it.

Thanks
 
Here's an update:

Senuti, Yamipod and Expod all easily and quickly load the content of my iPod, only iTunes fails to load it.
 
Take it out of disk mode, and reset it.
In disk mode, Finder or other apps might try to use it.
 
Giaguara,

Thanks for your reply.

I've reset it multiple times, put it in disk mode (as outlined in the link above), taken it out of disk mode by resetting it again, rebooted the MBP both with the iPod connected and without it connected, still nothing.

It continues to appear on my desktop as an icon and iTunes launches, but there is no entry in iTunes for my iPod.

This is pathetic, really. I have found 3 freebie apps that have no problem whatsoever identifying and opening my iPod and none of them were written by Apple. iTunes, which was written by Apple, seems not to know my iPod exists.

The last time I plugged my iPod in about two weeks ago it worked fine with no hint that iTunes would fail to recognize it the next time I plugged it in.
 
Odd.. do you have any other computer which you could see if it behaves the same way with? Or a different user on the same Mac?
 
My wife has a 13" MBP for work. I'll try plugging into it tomorrow and see if it at least recognizes my iPod.

I'll report back with what I find.

Thanks for your help.
 
I plugged my iPod into my wife's MBP 13" this morning and it was instantly seen.

She is using iTunes 9.0.1 and I have 9.0.2 - so much for Apple's advice to always install the latest updates. I've always been in two minds about fixing something if it's not broken, but after being told half a dozen times by people either at our local Apple Store or at Apple Support to always install any new updates, I did as instructed, which has broken my iTunes/iPod setup.

While I was plugged into my wife's MBP I installed the latest iPod update that was advertised, hoping this would help things. It installed, but then said I would have to plug the iPod into my external power supply. I don't have one with me, so am now wondering if that's going to wreck my iPod.

I've had no choice but to unplug it as we are visiting relatives and are now about to drive home, so hopefully it will hold on for a few hours until we're back home.

To say I'm very irritated doesn't really give the full measure of the situation.
 
I hadn't resynched my wife's 80 GB iPod Classic, which stays in her car, since last summer, until yesterday. The sync did not go to completion. Now the iPod is not recognized by either iTunes 9.03 nor the OS X 10.6.2 Finder. The iPod will not turn off. It is playing continuously; pressing the Menu button brings up the "Do Not Disconnect" display.

Looking on the Apple Forum, I learn that hundreds of users beginning last September have had the same problem: an attempt at synching a working iPod with iTunes 9 produces a corrupted hard drive on the iPod.

Apple evidently is doing nothing about this.
 
John Varela said:
Apple evidently is doing nothing about this.
Click to expand...
Why would you think that?

Apple does not comment on problems associated with products until a definitive fix is found.

I am sure that Apple is working on something -- however, you won't hear anything out of Apple until the fix is ready. Where would that get you? Your iPod is still broken whether or not Apple says it's a problem or not. The only thing that matters is a fix for said problem, and rest assured, Apple is addressing the problem internally.
 
ElDiabloConCaca said:
Why would you think that?

Apple does not comment on problems associated with products until a definitive fix is found.

I am sure that Apple is working on something -- however, you won't hear anything out of Apple until the fix is ready. Where would that get you? Your iPod is still broken whether or not Apple says it's a problem or not. The only thing that matters is a fix for said problem, and rest assured, Apple is addressing the problem internally.
Click to expand...

It is quite likely that Apple will fix iTunes so that it won't damage any more iPods. It's too bad they didn't do that by 9.03; if they had, they would have saved me grief. There is, however, little reason to think Apple is working on a fix that will restore the damaged iPods, since by now many of them will have been thrown away.

This forum shows that the problem has been around for six months, since last September. Apple should by now have recognized the problem and either issued warnings to users not to try to sync with iTunes 9 or, better, recalled the release. They have issued no warnings that I am aware of and they have released three updates to iTunes 9 that do not fix the problem. I call that "doing nothing."

Six months is also plenty of time for them to accept responsibility and to make some sort of restitution regarding the damaged iPods. The least they could do is offer a discount on a replacement.

If they won't accept responsibility voluntarily, then a lawsuit would be a good way to make them do it. I wish we could get a count on how many iPods were damaged in this way.
 
John,

I completely sympathize with you. I was made to feel like a real idiot by my local Apple Store when I admitted once that I don't always installed the latest updates (I was having problems with the video on my first MBP which the guy at the store implied would be fixed if I applied all the updates. Turns out it was a known graphics card fault and they eventually swapped out MBPs with me).

Working forward from that experience, I started applying every advertized update only to find that doing so whacked my 60GB iPod. It was only blind luck that my wife's MBP had an earlier version of iTunes that prompted me to update the iPod itself which then allowed me to sync with my iTunes again.

After reading your post I'm once again fearful of connecting my iPod because of the seemingly high likelihood that it will be wrecked again.

Think I'll wait a few months before I try updating my iPod again. Funny, if I were using a Windows laptop I could just install Winamp and everything would work fine first time.

If you have a spare Windows machine, you might want to try that. It's bailed me out a couple of times in the past when I've had iPod problems.
 
(actually it's my wife's iPod)

When last I reported here, the iPod was locked up. It was unresponsive to the keypad and could not be turned off. The drive kept spinning so of course the battery ran down.

I took it to the Genius Bar. Having arrived early, I idly plugged it in to one of the floor iMacs. (That 27 inch iMac sure is nicer than my little 17 inch.) It displayed the Apple logo. Hadn't seen that lately. I guess it started charging the battery.

When I got to the Genius, she plugged the iPod into her laptop and it continued charging. Then she restored it. Then it appeared to be working OK.

I took it home and it synched to iTunes and iPhoto with no problem. It's been working properly for several days now.

The only thing I can think of is that letting the battery run down effected a full hardware reset that broke it out of whatever condition was locking it up.

So I retract most of the angry things I said before. But there's still no excuse for it locking up like that.
 
John Varela said:
(That 27 inch iMac sure is nicer than my little 17 inch.)
Click to expand...

"That's what she said." :) [Stop that.--Ed.]

Yes . . . sorry . . . anyways, thanks for the solution. I sometimes wonder "what happened" on threads where a problem arose and no solution ever is mentioned. "Did he get it fixed?" "Did he lose control and end up on the local news?"

--J.D.
 
You must log in or register to reply here.
Back
Top