Itunes 'unexpectedly quit'

andybb

Registered
Hey all, first of all cheers for reading this..

Everytime i open up Itunes (latest version, osX, Pbook G4), it opens up and then 'unexpectedly quits' after 3secs max of being open. How can i stop it from doing this? Its really frustrating.

Thanks all for any help,


Andrew
 

Zammy-Sam

Desertchild
Hi Andrew and welcome to the forum.
Go to home/Library/Preferences and delete 'com.apple.iTunes.plist'. Now try to reopen itunes. Good luck!
 

andybb

Registered
Hey Zammy-Sam, thanks for your advice.. Sadly it wasnt successful! :(

After Itunes updated the files it 'unexpectedly quit' on me again. Any ideas whats wrong?



Andrew
 

Zammy-Sam

Desertchild
Post the crash log for the freaks here. For me do this little thing:
setup a new user account and see if the problem is still there.
 

andybb

Registered
hey all. Heres the crash log. Ill create a new user in the morning to see if that works.

Cheers,
Andrew.

Date/Time: 2005-06-14 00:08:37 +1000
OS Version: 10.3.9 (Build 7W98)
Report Version: 2

Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 4.8 (4.8)
PID: 847
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000130

Thread 0 Crashed:
0 com.apple.iTunes 0x001acc40 0x1000 + 0x1abc40
1 com.apple.iTunes 0x001ad1b4 0x1000 + 0x1ac1b4
2 com.apple.iTunes 0x002ace48 0x1000 + 0x2abe48
3 com.apple.iTunes 0x002872ac 0x1000 + 0x2862ac
4 com.apple.iTunes 0x00288000 0x1000 + 0x287000
5 com.apple.iTunes 0x0017585c 0x1000 + 0x17485c
6 com.apple.iTunes 0x0028889c 0x1000 + 0x28789c
7 com.apple.iTunes 0x0000469c 0x1000 + 0x369c
8 com.apple.iTunes 0x00004510 0x1000 + 0x3510

Thread 1:
0 libSystem.B.dylib 0x90018e18 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e9d4 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902da570 TSWaitOnSemaphoreCommon + 0xb0
3 ...ple.CoreServices.CarbonCore 0x902da3f4 _Z15AsyncFileThreadPv + 0x38
4 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90043c4c accept + 0xc
1 com.apple.iTunes 0x002b7814 0x1000 + 0x2b6814
2 com.apple.iTunes 0x00314888 0x1000 + 0x313888
3 com.apple.iTunes 0x00314534 0x1000 + 0x313534
4 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x90007878 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c16e0 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c5e6c CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x9022f32c CFRunLoopRun + 0x34
5 com.apple.iTunes 0x001d6698 0x1000 + 0x1d5698
6 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

Thread 4:
0 libSystem.B.dylib 0x90007878 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x902c3064 SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x902b882c YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x902c5d78 SetThreadState + 0xc0
5 com.apple.iTunes 0x001ea818 0x1000 + 0x1e9818
6 com.apple.iTunes 0x00295b68 0x1000 + 0x294b68
7 com.apple.iTunes 0x002b717c 0x1000 + 0x2b617c
8 ...ple.CoreServices.CarbonCore 0x9030c0a8 InvokeThreadEntryUPP + 0x18
9 ...ple.CoreServices.CarbonCore 0x902d6d98 CooperativeThread + 0xdc
10 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x90007878 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c16e0 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c5e6c CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x9022f32c CFRunLoopRun + 0x34
5 com.apple.iTunes 0x002a5cc8 0x1000 + 0x2a4cc8
6 com.apple.iTunes 0x002a6330 0x1000 + 0x2a5330
7 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x9000b42c select + 0xc
1 com.apple.CoreFoundation 0x901c6af0 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024910 _pthread_body + 0x28

PPC Thread State:
srr0: 0x001acc40 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24000224 xer: 0x00000004 lr: 0x001acc04 ctr: 0x00000000
r0: 0x00000000 r1: 0xbfffef70 r2: 0x00000000 r3: 0x00000000
r4: 0x00000180 r5: 0x00000000 r6: 0xbfffe390 r7: 0x00000000
r8: 0x0000000c r9: 0x01ad8a40 r10: 0x00000000 r11: 0xa02b11fc
r12: 0x9011bd60 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0057b440 r23: 0xbffffc90
r24: 0x00002001 r25: 0x01ad4000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x00000001 r30: 0x00000000 r31: 0x01ad5c00

Binary Images Description:
0x1000 - 0x4a7fff com.apple.iTunes 4.8 /Applications/iTunes.app/Contents/MacOS/iTunes
0x7a4000 - 0x7a5fff com.apple.aoa.halplugin 2.5.0 /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin
0x108a000 - 0x10bcfff com.apple.iSightAudio 7.0.1 /Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
0x51fa000 - 0x52d7fff com.apple.audio.codecs.Components 1.4.2 /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x5429000 - 0x5434fff com.apple.iokit.SCSITaskLib 1.3.9 /System/Library/Extensions/IOSCSIArchitectureModelFamily.kext/Contents/PlugIns/SCSITaskUserClient.kext/Contents/PlugIns/SCSITaskLib.plugin/Contents/MacOS/SCSITaskLib
0x5676000 - 0x5683fff com.apple.iokit.IOUSBLib 2.0.5 /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x84fcb000 - 0x8500efff com.apple.QuickTimeFireWireDV.component 7.0.1 /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
0x88eb0000 - 0x88ebcfff com.apple.agl 2.5 (AGL-2.5) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x8d760000 - 0x8d765fff com.apple.iPod 1.1 /System/Library/PrivateFrameworks/iPod.framework/iPod
0x8df60000 - 0x8df76fff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x8dff0000 - 0x8e010fff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x8e130000 - 0x8e13efff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x8e190000 - 0x8e1a3fff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x9026dfff com.apple.CoreFoundation 6.3.7 (299.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90584000 - 0x905f3fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90702000 - 0x90769fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907c7000 - 0x907cffff libbsm.dylib /usr/lib/libbsm.dylib
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90830000 - 0x9089ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908c5000 - 0x90915fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x909f0000 - 0x90a0afff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.7 (500.59) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90c32000 - 0x90c46fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x90c60000 - 0x90cc2fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x90d60000 - 0x90d6bfff com.apple.opengl 1.3.8 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x90dd0000 - 0x90df0fff com.apple.DirectoryService.Framework 1.7.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x910b0000 - 0x91101fff com.apple.bom 1.2.5 (63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x9136cfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x915e0000 - 0x91699fff com.apple.QD 3.4.67 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x91890000 - 0x9189cfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91967000 - 0x91972fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x920c0000 - 0x922a7fff com.apple.security 2.3 (176) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x923c4000 - 0x92400fff com.apple.LDAPFramework 1.3.3 (37.3.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x92430000 - 0x92468fff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x927b2000 - 0x927e0fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.1 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.6 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.8 (743.39) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x939f0000 - 0x93ad7fff com.apple.AddressBook.framework 1.1.2 (321) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x93b3c000 - 0x93bf4fff com.apple.audio.toolbox.AudioToolbox 1.3.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x944c0000 - 0x944f8fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x946ed000 - 0x94705fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
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0x94c57000 - 0x94f2ffff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x95e0a000 - 0x95e27fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x95e40000 - 0x95eadfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x96c00000 - 0x96c8cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96e12000 - 0x96e25fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96e80000 - 0x96e90fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9798b000 - 0x9798bfff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9798e000 - 0x979a2fff com.apple.QuartzCore 1.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x979b0000 - 0x97c12fff com.apple.QuickTime 7.0.1 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99000000 - 0x99792fff com.apple.QuickTimeComponents.component 7.0.1 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x998ef000 - 0x998f2fff com.apple.QuickTimeH264.component 7.0.1 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
 

Tetano

Registered
Unless you absolutely require speech recognition and speech synthesis, I would try turning off all speech functions in System Preferences > Speech and see if that solves the problem.
 

andybb

Registered
The speech tab in system preferences was set as "off", and i also logged into another user and itunes did the same as before - loading up (with the rainbow mouse icon) and then closing on me.

any other suggestions?
 

Satcomer

In Geostationary Orbit
Do you have an iSight? If you do, unplug it directly from your
Mac and use a firewire hub for it instead. If you don't have an isight, then I am sorry to say that something in your Core Audio in Tiger is messed up.
 

andybb

Registered
I wonder if it has been triggered by my ipod..? i dont see how thats possible though. Also i believe (from my basic understanding) that its only an itunes problem; not a audio problem - because ive been using QuickTime as an alternative...

What should my next step be? take it into an apple store?
 

andybb

Registered
Done this already.. although i may give it another go
 

becc

Registered
I would try deleting the whole application.

/Applications/iTunes, then delete

~/Library/Preferences/com.apple.iTunes.plist

and then

try moving

~/Music/iTunes/iTunes 4 Music Library.xml
 

andybb

Registered
hey becc - i did all of the above as you suggested, however no suck luck
 

andybb

Registered
YESSSSS. i got it back working. First of all a huge thanks to everyone who helped me. I believe it may of been my ipod triggering it all, as i formatted my ipod and re installed itunes (for the 10th time) and it all worked smoothly :)

Cheers again!
 
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