Mac Pro - CS3 Need Help Quick Please

A

Andrew Wetzel

Registered
My designer's G5 is having a problem. His CS3 files (Illustrator and
PhotoShop) shut down if he tries to open them.
Also, when he went to his disk utility to run it, if he selects the folder
it just closes itself up again and shows he has nothing in it.
His computer is running really slow as well. He
already re-installed CS3 since his problems. I believe it just happened that
one day his files would not open. He is running 10.4.1. I do no think he has
run any diagnostics. I hope to get this info from him tonight to give you
more info.

Which PowerMac G5 is it? Dual Processor
> How much RAM is installed? 1 GB?
> How much HD is free? 126 gb
> Which version of OS X are you running? 10.4
> Does OS X and CS3 have all the latest updates? not sure.

> Have you run any of the diagnostic tools on the restore disc that came

> with the Mac? Can find the disk and I can't access disk utilities in the
applications folder.
> Did you just turn it on one day and it started doing it? It has progressed
over a little time.

> Is there anything else that might have changed or anything weird that

> happened? Like a setting changed or a power outage or anything. Power outage.
 
If you have a current backup of all files and applications that you cannot risk losing,
i.e. - anything that cannot be repaced or re-installed, my advice would be to locate the Install DVD and do an Archive and Install.

If it were me personally, i would make sure i had a bootable backup on my external drive and then i would do a complete Erase and Install, zeroing out the HDD on the G5 prior to doing this.
 
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