Mail crashes anytime it goes online

[faded]

I started having problems with mail a day or so ago, and it has gone from bad to worse to FUBAR.

Mail 1.3.11
Os X 10.3.9
1.33 Ghz PB G4 17"

First I was having crashes when downloading new messages.

It became more frequent and got to the point where I can't get ANY new messages in from the queue.

In activity viewer I see that it is getting headers, but it will get to a certain point and just crash.

Everything I have attempted has made things worse.

I took all of my mailboxes out of the directory, started mail and reimported them, then set up my accounts again. That seemed to be going okay.

When it went online to reload my IMAP inbox, 3000+ messages, it got maybe halfway through then crashed. It doesn't even pick up where it left off when I start it up again.

So not only can I not check my new messages, I don't even have the old ones where I can easily read them.

I have access to the server my mail is on to read them through a web browser, but SENDING mail through it does not work right now so I am really screwed.


Please help me fix my mail!
-eric

 

[Satcomer]

Well fixing it will require you to act like a geek for a minute or two. So follow these directions to reset Mail.

1. Right now open Mail and go to Mail's Preferences, Accounts tab and wright down you email settings for the SMTP and IMAP server, all the accounts. We will be blowing this away.

2. Close Mail.

3. Navigate to the folder /Users/YourUserName/Library/Preferences/ and find the file com.apple.mail.plist and drag it out of the folder into Trash, but don't empty it yet.

4. Relaunch Mail and put in all your Accounts again.

5. Cross your fingers.


To reset any Mac program you take out the Preferences file in /Users/YourUserName/Library/Preferences/ and this will reset the program back to default install.

Now my above steps will nit touch Saved Mail or Mail on an IMAP server and as long as you can setup your email accounts again you will be going back to your state of well being. So the moral of this post is to write down your email settings because you will be putting them back in after throwing out it's preferences.

Good Luck.

 

[faded]

This brings up some more questions and confusion for me.

I tried this and told it NO when it asked if I wanted to import mailboxes from another application.

What really confused me was that I still had an inbox with messages after dragging the .plist file to the trash. Shouldn't mail open with NO account info after 'hiding' the preference info?

-eric

 

[faded]

I think there is something in one of my recent e-mails that is causing the problem. Is there a way to scan e-mails off the server for a corrupt file or something?

I just tried the above suggestion again. (I figured out that some of the information was still there because of mailboxes stores in the Mail folder.)

When I click check mail to get it to go online, it gets through well over 1000 messages and then crashes. This is maybe 10 minutes into reimporting the messages from the server.

I have a suspicion that there is something on my server that is corrupt or infected, but I don't know how to proceed.

I am tempted to try another mail application, but I am thinking that if there is a problem on the server I will just experience a similar problem again. (Or worse it wont act up but there will be an infection etc festering, waiting to cause a bigger problem later.)

I am not afraid to get pretty deep into troubleshooting, I just need information. (I have taken my Powerbook apart numerous time to fix hardware issues, such as resoldering my power jack.)

Maybe there is a way to chop up the mailbox on the server into smaller blocks? Kinda like doing a binary search to narrow down the problem area?

More help needed I'm afraid.


Here's the crash report copy:

Date/Time: 2009-08-15 00:32:49 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2

Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 742
Thread: 7

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010

Thread 0:
0 libSystem.B.dylib 0x900078b8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.HIToolbox 0x973e5e10 RunCurrentEventLoopInMode + 0xac
5 com.apple.HIToolbox 0x973ec53c ReceiveNextEventCommon + 0x17c
6 com.apple.HIToolbox 0x9740e638 BlockUntilNextEventMatchingListInMode + 0x60
7 com.apple.AppKit 0x92e82258 _DPSNextEvent + 0x180
8 com.apple.AppKit 0x92e98cd8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74
9 com.apple.AppKit 0x92ead058 -[NSApplication run] + 0x21c
10 com.apple.AppKit 0x92f69774 NSApplicationMain + 0x1d0
11 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
12 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34

Thread 1:
0 libSystem.B.dylib 0x900127f8 syscall_thread_switch + 0x8
1 com.apple.Foundation 0x90a332d8 +[NSThread sleepUntilDate:] + 0x98
2 com.apple.AppKit 0x92e7a3fc -[NSUIHeartBeat _heartBeatThread:] + 0x494
3 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
4 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x900078b8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d160 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45d64 -[NSRunLoop run] + 0x4c
6 com.apple.MessageFramework 0x8689aea0 +[_NSSocket _runIOThread] + 0x5c
7 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x9000b46c select + 0xc
1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 4:
0 libSystem.B.dylib 0x900078b8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d160 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45d64 -[NSRunLoop run] + 0x4c
6 com.apple.Foundation 0x90a97ffc +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 0x20c
7 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x900078b8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d160 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45d64 -[NSRunLoop run] + 0x4c
6 com.apple.Foundation 0x90a9853c +[NSURLCache _diskCacheSyncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x900078b8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d160 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45d64 -[NSRunLoop run] + 0x4c
6 com.apple.WebKit 0x94ff3124 +[WebFileDatabase _syncLoop:] + 0xa8
7 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

Thread 7 Crashed:
0 ...entSemanticMappingFramework 0x908fa294 _ZN22LSMImmutableMapCounterC4EP15LSMReadFileDescRP12LSMWordTablel + 0x350
1 ...entSemanticMappingFramework 0x908fdbb4 _ZN14LSMCompiledMapC4EP8__LSMMapPK7__CFURLl + 0xe0
2 ...entSemanticMappingFramework 0x908fc954 LSMMapLoadWithOptions + 0x74
3 com.apple.MessageFramework 0x8691b25c JunkMailGlobalMap + 0x100
4 com.apple.MessageFramework 0x8691b328 MFJunkMailLevelForString + 0x24
5 com.apple.MessageFramework 0x868d61f0 -[MessageRuleCriterion _evaluateJunkMailCriterion:] + 0x2ac
6 com.apple.MessageFramework 0x86891210 -[MessageRuleCriterion doesMessageSatisfyCriterion:] + 0x110
7 com.apple.MessageFramework 0x868b7194 -[MessageRule doesMessageSatisfyCriteria:] + 0x78
8 com.apple.MessageFramework 0x868b6ecc +[MessageRouter putRulesThatWantsToHandleMessage:intoArray:colorRulesOnly:] + 0x164
9 com.apple.MessageFramework 0x868cec68 -[MessageRouter routeMessages:fromStores:] + 0x3e4
10 com.apple.MessageFramework 0x868c9f6c -[MessageStore routeMessages:] + 0x70
11 com.apple.MessageFramework 0x868df4dc -[IMAPStore routeMessages:] + 0x3c
12 com.apple.MessageFramework 0x868df940 -[IMAPStore _retrieveNewMessagesInUIDRange:intoArray:statusFormat:usingConnection:] + 0x388
13 com.apple.MessageFramework 0x8687c950 -[IMAPStore _synchronizeUidRange:newMessages:usingConnection:] + 0x81c
14 com.apple.MessageFramework 0x868a0e3c -[IMAPStore _synchronizeWithServerUsingConnection:] + 0x5dc
15 com.apple.MessageFramework 0x868990e0 -[IMAPStore connection] + 0xd8
16 com.apple.MessageFramework 0x86898274 -[IMAPStore openSynchronouslyUpdatingIndex:andOtherMetadata:] + 0x1cc
17 libobjc.A.dylib 0x90866734 objc_msgSendv + 0xb4
18 com.apple.Foundation 0x90a2b500 -[NSInvocation invoke] + 0x374
19 com.apple.MessageFramework 0x8687a9d4 -[MonitoredInvocation invoke] + 0x90
20 com.apple.MessageFramework 0x86877130 -[InvocationQueue _drainQueue] + 0x198
21 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
22 libSystem.B.dylib 0x90024990 _pthread_body + 0x28

PPC Thread State:
srr0: 0x908fa294 srr1: 0x0000d030 vrsave: 0x00000000
cr: 0x24002442 xer: 0x00000004 lr: 0x908fa288 ctr: 0x900032a0
r0: 0x00000000 r1: 0xf005e090 r2: 0x54485244 r3: 0x00000000
r4: 0xf005e0f4 r5: 0x0000003c r6: 0x7273696f r7: 0x00000003
r8: 0x05002d7a r9: 0x00120fa8 r10: 0x00120fa8 r11: 0x05405000
r12: 0x900032a0 r13: 0x8697f5b8 r14: 0x8696f5b8 r15: 0x00000000
r16: 0x0519523c r17: 0x00000001 r18: 0x00000000 r19: 0x04fec8b0
r20: 0x00000000 r21: 0x04f6bb20 r22: 0xf005e0f4 r23: 0x04f6bb50
r24: 0x00000000 r25: 0x04f6bb3c r26: 0x00000000 r27: 0x04f6bb64
r28: 0x6c207665 r29: 0x00000000 r30: 0xf005e090 r31: 0x908f9f54

Binary Images Description:
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0x49c8000 - 0x49cafff com.apple.textencoding.japanese 1.6.4 /System/Library/TextEncodings/Japanese Encodings.bundle/Contents/MacOS/Japanese Encodings
0x49f3000 - 0x49f5fff com.apple.textencoding.unicode 1.6.4 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
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0x90db0000 - 0x90dbbfff com.apple.opengl 1.3.8 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x94fe0000 - 0x95078fff com.apple.WebKit 312.8 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x951ce000 - 0x95286fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x96136000 - 0x96184fff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x961b0000 - 0x96292fff com.apple.JavaScriptCore 1.1 (312.3.2) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib
0x97345000 - 0x973aefff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x973df000 - 0x97764fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x97900000 - 0x97bf1fff com.apple.WebCore 315.14.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore