Mail won't save sent messages

[cosmio]

I have a client who is using Mac Mail and the settings are to never erase the sent messages yet all of their new outgoing emails aren't being saved in the sent items folder, any ideas?

 

[michaelsanford]

Are they using POP3 or IMAP with remote folders? If it's IMAP I would check and make sure that your IMAP server is configured to allow both writing to the outbox folder and to allow the client to create new folders (some mail programs try to do that--Thunderbird and Mail don't use the same folder names, which makes using both difficult

If it's POP3, tell the client to use Disk Utility to Repair Permissions. Otherwise, I have no idea why it might not save messages.

 

[cosmio]

Thank you very much for the advice!

 

[bobw]

If you're using 10.3 or earlier, there's a 1GB limit for Mail.