new filemaker pro oes not work.......

D

dilip_oct

Registered
after instalalltion of licenced version of filemaker pro 9.0 when I start I gat a message relaunch, ignore, or send report to apple i sent report multiple times to apple without response

trial version of filemaker pro 10 does work

please find me the soluion if anyoneexpert is there


Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 2 GB
Graphics: kHW_ATIr600M76Item, ATI Radeon HD 2600 Pro, spdisplays_pcie_device, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 800 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 800 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.38.24)
Bluetooth: Version 2.1.3f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en3
Network Service: Parallels NAT, Ethernet, en2
Serial ATA Device: Hitachi HDP725032GLA380, 298.09 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Built-in iSight, (null) mA
USB Device: HP LaserJet 1020, (null) mA
USB Device: IR Receiver, (null) mA
USB Device: BCM2045B2, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA


my system details




report that I gat


Process: FileMaker Pro [396]
Path: /FileMaker Pro 9/FileMaker Pro.app/Contents/MacOS/FileMaker Pro
Identifier: com.filemaker.pro
Version: 9.0.1 (9.0.1)
Code Type: X86 (Native)
Parent Process: launchd [97]

Date/Time: 2009-03-01 11:56:03.985 +0530
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 com.apple.CoreFoundation 0x92161133 CFStringGetCString + 307
1 com.filemaker.pro 0x0049ed82 FTFamilyList::AppendSystemFamilies() + 306
2 com.filemaker.pro 0x008390cf FreeType2BasedFontAccess::WRGetFamilyList() + 163
3 WRServices 0x04d2a9e5 WRDefaultFontInfoImpl::BuildFromCurrentContext() + 117
4 com.filemaker.pro 0x0049e44b InitWRServices() + 323
5 com.filemaker.pro 0x0019dfc5 CFMProApp::InitInstance() + 555
6 com.filemaker.pro 0x0002f127 CMacApp::Main() + 39
7 com.filemaker.pro 0x0019946d main + 33
8 com.filemaker.pro 0x00003356 _start + 216
9 com.filemaker.pro 0x0000327d start + 41

Thread 1:
0 libSystem.B.dylib 0x943972e6 mach_wait_until + 10
1 libSystem.B.dylib 0x9440e3ad nanosleep + 314
2 ...filemaker.support.framework 0x010e50f1 Draco::Thread::Sleep(unsigned long) + 185
3 ...filemaker.support.framework 0x010e52da Draco::TimerCheckThread::Main() + 236
4 ...filemaker.support.framework 0x010e3cd2 Draco::Thread::RunThread() + 128
5 ...filemaker.support.framework 0x010e2669 Draco::Thread::ThreadUnixProc(void*) + 67
6 libSystem.B.dylib 0x943c8095 _pthread_start + 321
7 libSystem.B.dylib 0x943c7f52 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9439720e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x943c9206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x9440e539 pthread_cond_wait + 48
3 ...filemaker.support.framework 0x010e3ff3 Draco::Semaphore::P(Draco::Thread*) + 301
4 ...filemaker.support.framework 0x010e495a Draco::MsgQ::GetMsg() + 58
5 ...ilemaker.dbengine.framework 0x012be789 Draco::HBEngine::HBEngineThread::Main() + 83
6 ...filemaker.support.framework 0x010e3cd2 Draco::Thread::RunThread() + 128
7 ...filemaker.support.framework 0x010e2669 Draco::Thread::ThreadUnixProc(void*) + 67
8 libSystem.B.dylib 0x943c8095 _pthread_start + 321
9 libSystem.B.dylib 0x943c7f52 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x9439720e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x943c9206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x9440e539 pthread_cond_wait + 48
3 ...filemaker.support.framework 0x010e3ff3 Draco::Semaphore::P(Draco::Thread*) + 301
4 ...filemaker.support.framework 0x010e495a Draco::MsgQ::GetMsg() + 58
5 ...ilemaker.dbengine.framework 0x0138a9ca Draco::DBEngineThread::Main() + 140
6 ...filemaker.support.framework 0x010e3cd2 Draco::Thread::RunThread() + 128
7 ...filemaker.support.framework 0x010e2669 Draco::Thread::ThreadUnixProc(void*) + 67
8 libSystem.B.dylib 0x943c8095 _pthread_start + 321
9 libSystem.B.dylib 0x943c7f52 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9439720e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x943c9206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x9440e539 pthread_cond_wait + 48
3 ...filemaker.support.framework 0x010e3ff3 Draco::Semaphore::P(Draco::Thread*) + 301
4 ...filemaker.support.framework 0x010e495a Draco::MsgQ::GetMsg() + 58
5 ...ilemaker.dbengine.framework 0x013de7eb Draco::DBLockContinueThread::Main() + 83
6 ...filemaker.support.framework 0x010e3cd2 Draco::Thread::RunThread() + 128
7 ...filemaker.support.framework 0x010e2669 Draco::Thread::ThreadUnixProc(void*) + 67
8 libSystem.B.dylib 0x943c8095 _pthread_start + 321
9 libSystem.B.dylib 0x943c7f52 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9439e3ae __semwait_signal + 10
1 libSystem.B.dylib 0x943c8d0d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9587d45c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9588fd8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x943c8095 _pthread_start + 321
5 libSystem.B.dylib 0x943c7f52 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x92161011 ecx: 0x00000100 edx: 0x00000007
edi: 0xbffff46c esi: 0xbffff40c ebp: 0xbfffe238 esp: 0xbfffe1d0
ss: 0x0000001f efl: 0x00010283 eip: 0x92161133 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
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0x282a000 - 0x2b06ff7 +DL61CoolType ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/DL61CoolType.framework/Versions/A/DL61CoolType
0x2cc8000 - 0x2d76ff2 +DL61JP2K ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/DL61JP2K.framework/Versions/A/DL61JP2K
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0x4761000 - 0x4768fff +libicuio.26.dylib ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicuio.26.dylib
0x47a9000 - 0x47befd7 +libicule.26.dylib ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicule.26.dylib
0x48c4000 - 0x48c8fe7 +libiculx.26.dylib ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libiculx.26.dylib
0x48f8000 - 0x48fcfdb +libicutoolutil.26.dylib ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicutoolutil.26.dylib
0x4915000 - 0x4989fd6 +libicuuc.26.dylib ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/libicuuc.26.dylib
0x4cff000 - 0x4d8cfcb +WRServices ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x4f0e000 - 0x4f1efff +WRLinguistics ??? (???) /FileMaker Pro 9/FileMaker Pro.app/Contents/Frameworks/WRLinguistics.framework/Versions/A/WRLinguistics
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0x93d70000 - 0x93dc9ff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x94b07000 - 0x94b16fff libsasl2.2.dylib ??? (???) <bb7971ca2f609c070f87786a93d1041e> /usr/lib/libsasl2.2.dylib
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0x95b96000 - 0x95b9dffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x95b9e000 - 0x95ba4fff com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
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0x95c41000 - 0x95cd4ff3 com.apple.ApplicationServices.ATS 3.4 (???) <8c51de0ec3deaef416578cd59df38754> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x95cff000 - 0x964fdfef com.apple.AppKit 6.5.6 (949.43) <a3a300499bbe4f1dfebf71d752d01916> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x9679d000 - 0x96ac2fe2 com.apple.QuickTime 7.6.0 (1290) <bc0920abbbaad03f5513ac7ffbd30633> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x96ac3000 - 0x96ac3ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96c51000 - 0x96d0ffff com.apple.WebKit 5525.27 (5525.27.1) <a15e548666c9a463d61be1f114b2fa27> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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0x9713d000 - 0x9713dffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9713e000 - 0x9718fff7 com.apple.HIServices 1.7.0 (???) <01b690d1f376e400ac873105533e39eb> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x97190000 - 0x97192ff5 libRadiance.dylib ??? (???) <8a844202fcd65662bb9ab25f08c45a62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x97217000 - 0x97294fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
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0xba500000 - 0xba501ffb libGreekConverter.dylib ??? (???) <135762d6bcfeb62fdd417ad587d0e7a3> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba700000 - 0xba700ff3 libHebrewConverter.dylib ??? (???) <d933163a239c20ebced3bc9328a2be5c> /System/Library/CoreServices/Encodings/libHebrewConverter.dylib
0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <349492efc0f6371227a6330d8b2c4fa5> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <933412db50d7db04962aa1891bbc8d2c> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbad00000 - 0xbad01fff libLatin2Converter.dylib ??? (???) <6caf74309d37ccf41c0a06277d2e637b> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
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0xbb100000 - 0xbb103fff libLatinSuppConverter.dylib ??? (???) <a608a86f28a4b2baadf2adfb0d18805e> /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0xbb300000 - 0xbb301fef libSymbolConverter.dylib ??? (???) <5af117622070b80e31a496f63af89ddd> /System/Library/CoreServices/Encodings/libSymbolConverter.dylib
0xbb500000 - 0xbb500fe3 libThaiConverter.dylib ??? (???) <ac54534a94322b4beec4640da737a246> /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0xeab00000 - 0xeab0ffff libConverter.dylib ??? (???) /System/Library/Printers/Libraries/libConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
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'Report to Apple' never guarantees a response. And it never gets a response from Apple when the crashreports are sent from non-Apple software. With this one, Filemaker.com would be a better place to send the crashreports to. Just like Microsoft will not give any replies for the software crash reports one would send to them from Adobe or Skype or any other non-Microsoft products.

There is 9.0, 9.0v2 and 9.0v3 that seems to be a bit newer. Can you double-check that the version you are using is ideally v3 but at least v2?
 
Like Giaguara said, the button you clicked says, "Send Report to Apple," not "Send Report to Apple and Apple will report back to you."

Apple welcomes all feedback and error reports, but you should not expect a response back from them. You cannot use error reporting to troubleshoot a problem -- the only thing you're doing is sending crash information to a database at Apple so that they, possibly, maybe, might be able to use that information to improve future versions of software.

If you need immediate assistance from Apple, you need to call them on the phone.
 
.. but Apple will still only help with Apple software (with exceptions such as AD when dealing with OS X Server) - if the problem is Filemaker Pro crashing, and all the other applications work fine, the problem is not with Apple software but with Filemaker. Mac OS X works, that does not crash. And FMP 10 works too so it's only FMP 9 that crashes. So FM KB would be a better selection for this than Apple.
 
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