Office:X quitting unexpectedly - Now What...???

quiksan

quiksan

awesomer...
I had to reinstall my OS X the other day. When I reinstalled Office:X, as soon as I launch Any of the Office apps, it Quits Unexpectedly. No matter what I do - uninstall is, reinstall. Nothing works. Any ideas here?

I thought maybe removing the .DS_Store file associated with Office would help, but don't know how, and if it will even do the trick.

Please help, I really need office on my computer, and I need it soon. I'm totally at a loss at this point.

thanks!!!!!
 
Look in Users > yourname > Library > Preferences for any files containing "word," "excel," "office," etc. and move them somewhere else, like your desktop. Restart and try your Office programs; if they work, delete those files.

They should be something like com.some.thing.plist.
 
Try updating all the way to Office 10.1.5... it provides a little more stability for those of us running Jaguar. Try updating right after a re-install, without launching and entering the serial number, and then enter the serial number when you've updated all the way to Office 10.1.5.
 
thank you for all the replies and help.
I tried all those things - some before posting, and some just now - and none seem to work.

upon checking the console.log file, I get:
"Command: Microsoft Word
PID: 467

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x5c3e59cd"

I googled "KERN_INVALID_ADDRESS" and found others having the same issue with Office and other apps. But no one seems to have any suggestions that work, or fix this.

I haven't called MS yet - I'm skeptical they'd know the issue, or be that helpful. I'm going to try calling applecare first. I realize it's out of their realm, but they may have some idea...
 
Ok, try this link:

http://support.microsoft.com/?kbid=313535

Also, try starting the offending Office application with the Shift key held down. Others have had good results doing this.

If all else fails, try creating a new user account and launching Office from there -- if it works, then, well, it works! :P Some people report corrupted fonts as the culprit.
 
thanks - I'll give this stuff a try.

I was kinda wondering if fonts might be the problem - I'd heard that for other problems, fonts were at the center of the trouble too.

thanks again for the help!
 
Hey ElDiabloConCaca -
You're the CACA man!!! ;)

That link was helpful, and led me to find another page that was quite useful.

IT IS THE FONTS - I had installed a BUNCH of adobe fonts, and as soon as I removed those, waalaa - I have Office working again!
It was coming down to crunch time too - I have a business trip next week, and I didn't know what I was gonna do.

Thanks ElDiablo and everyone else - I can't tell you all how much I appreciate everything - I LOVE this board!!
 
You must log in or register to reply here.
Back
Top