I just read a disturbing article. This is in regards to Apple's customer service and product support. I am currently looking for a portable graphic design platform and Apple's new IBook seems like the most likely choice for me (style, functionality, graphical prowess). I have also been using the IMac desktop for sometime now. Although, I usually keep an open mind when I read reviews and comments in forums, the one topic that keeps surfacing is Apple's "my way or the highway" approach to customer service/support. I am not talking about your typical buyer's remorse issues either (god knows I've heard them all). Particularly disturbing (especially being in design) is the screen pixel issue with the IBooks. Example: You receive your brand new IBook, turn it on and you notice a tiny discoloration on the screen - bad pixel. You call Apple thinking that this system will be replaced or at least repaired and they tell you that this is an acceptable mistake and will not assist you other than to offer a number to an Authorized Service Provider (at your expense). Has anyone else heard of this problem?! How about other service issues? I want to purchase the new IBook, but will have to go to a local reseller instead of purchasing from Apple online or online retailer so that I can make sure the screen and other parts are working correctly. I don't want to believe this as I am a fan of Apple, but when considering shelling out $1300.00, I want to make sure I have a working product with great service to back it up.