nunyabizness
Registered
You dixonbm, and people like you, are the reason for my high blood pressure. I have worked in the call center business for almost 5 years now and I speak to people of your ilk on a daily basis. Before I begin the rest of my rant I should say that I enjoy my job and do speak to a lot of decent human beings so if you say "Why don't you find a better job..." then I would advise you to STFU.
Anyway, you are part of a small group of people (whose nickname I can not mention due to its profuse profanity) who call into support and believe they immediately know more than the rep they are speaking to. Granted with the rise of overseas outsourcing this isn't to far off a lot of the time but what gives you the right to question someone's knowledge about their job? Do you like it when your boss comes to your desk and tells you you're doing your job wrong? How about a complete stranger off the street who thinks he know's how your job is worked because he read some books?
Which brings me to another point. You mentioned that you fixed your problem on your own. Congradulations! You just wasted a chunk of your day grandstading to someone who more than likely will forget you called 5 minutes after you hang up.
I hate analogies but fixing a computer is a lot like fixing your car. If you know something about your car you can fix it yourself or take it to someone to be fixed. If you pick the latter option I doubt you would stand in the shop telling the mechanic how to do his job.
This is not an attack (so don't take it as such) but a rebuttle from a tech who is sick and tired of hearing the same thing over and over and over and over again. Basically you have two options. Call and work with the rep you speak with (here's a hint: when your nice we like helping you) or don't call at all.
Love,
BTFH
P.S.
All the people who suggested to tell tier 1 reps "you have a ticket" so you can get transferred to the next level please, for the love of all that is good and holy, stop. As a tier 3 rep an extra dent is added to my cube drawer everytime this happens. Higher tier techs do not exist for your ease but to fix harder problems. You just make our jobs harder.
Thanks
Anyway, you are part of a small group of people (whose nickname I can not mention due to its profuse profanity) who call into support and believe they immediately know more than the rep they are speaking to. Granted with the rise of overseas outsourcing this isn't to far off a lot of the time but what gives you the right to question someone's knowledge about their job? Do you like it when your boss comes to your desk and tells you you're doing your job wrong? How about a complete stranger off the street who thinks he know's how your job is worked because he read some books?
Which brings me to another point. You mentioned that you fixed your problem on your own. Congradulations! You just wasted a chunk of your day grandstading to someone who more than likely will forget you called 5 minutes after you hang up.
I hate analogies but fixing a computer is a lot like fixing your car. If you know something about your car you can fix it yourself or take it to someone to be fixed. If you pick the latter option I doubt you would stand in the shop telling the mechanic how to do his job.
This is not an attack (so don't take it as such) but a rebuttle from a tech who is sick and tired of hearing the same thing over and over and over and over again. Basically you have two options. Call and work with the rep you speak with (here's a hint: when your nice we like helping you) or don't call at all.
Love,
BTFH
P.S.
All the people who suggested to tell tier 1 reps "you have a ticket" so you can get transferred to the next level please, for the love of all that is good and holy, stop. As a tier 3 rep an extra dent is added to my cube drawer everytime this happens. Higher tier techs do not exist for your ease but to fix harder problems. You just make our jobs harder.
Thanks
