Funny you ask that. I keep trying but when I click on update it asks for my account PW which I use to log in every day, but the update refuses it , shaking and saying it's wrong. I can't figure that one out. Even so, I don't know if her computer is updated past 13.2, probably not, but neither is mine and the jpegs come through fine on mine.
Copied & pasted from a file I keep on hand for just such occasions:
"Boot to your recovery system: Restart, while holding Command + R.
At the menu, run Disk Utility, then Repair Disk.
Boot to the built-in Diagnostics (Restart, holding the D key).
Are any error codes reported?
If you don't see any problems with either test, and no errors are reported, boot back to the Recovery system (again - Restart, holding Command + R)
Choose to reinstall OS X.
That will download the system files, then reinstall in place on your Mac. You won't lose any of YOUR files or apps that you have installed. The OS X reinstall will simply rebuild the system files, and make sure that the system is installed properly."
After this, you will be able to update to OS 13.2.1