Screen
- Thread starter MACKONG
- Start date
ElDiabloConCaca
U.S.D.A. Prime
If it's one of the older bondi-blue colored or graphite colored Apple-branded VGA displays, this is a known problem.
If they are not Apple-branded G3 or G4 VGA displays, what brand are they?
If they are not Apple-branded G3 or G4 VGA displays, what brand are they?
ElDiabloConCaca
U.S.D.A. Prime
Apple replaced both of my graphite 17" VGA monitors even though they were out of warranty in 2001, and they've worked perfectly since then.
I simply quoted a KB article number to the rep on the phone, and they shipped me a box to ship the monitors back to them free of charge. The whole exchange process didn't cost me a dime, except in gas to drive to FedEx to drop the monitors off.
I can't find a lick of information on this subject now -- it's commonly known as the "pop-dim-zoom" effect on these monitors (a loud pop sound, followed by the display dimming, then slowing "zooming-in", and then the picture snaps back into place -- in advanced stages, the monitor refuses to work at all, or stays dimmed and zoomed for extended periods of time).
I'm hoping someone here remembers which KB article I'm talking about -- it's a defect in the manufacturing (not Apple's fault -- it's Mitsubishi's fault, who supplied the "guts" of the monitor to Apple) so it should be repairable for free even though the monitors are WAY out of warranty.
Any help, people?
I simply quoted a KB article number to the rep on the phone, and they shipped me a box to ship the monitors back to them free of charge. The whole exchange process didn't cost me a dime, except in gas to drive to FedEx to drop the monitors off.
I can't find a lick of information on this subject now -- it's commonly known as the "pop-dim-zoom" effect on these monitors (a loud pop sound, followed by the display dimming, then slowing "zooming-in", and then the picture snaps back into place -- in advanced stages, the monitor refuses to work at all, or stays dimmed and zoomed for extended periods of time).
I'm hoping someone here remembers which KB article I'm talking about -- it's a defect in the manufacturing (not Apple's fault -- it's Mitsubishi's fault, who supplied the "guts" of the monitor to Apple) so it should be repairable for free even though the monitors are WAY out of warranty.
Any help, people?
bobw
The Late: SuperMacMod
This is the Apple doc;
http://docs.info.apple.com/article.html?artnum=88195
But Apple has removed it.
I had two of the 17" displays with the same problem. Apple fixed the first one, second one they replace with a new NEC monitor because they no longer could get the part needed to repair. (Thanks to ElDiabloConCaca for letting me know about that program)
http://docs.info.apple.com/article.html?artnum=88195
But Apple has removed it.
I had two of the 17" displays with the same problem. Apple fixed the first one, second one they replace with a new NEC monitor because they no longer could get the part needed to repair. (Thanks to ElDiabloConCaca for letting me know about that program)
ElDiabloConCaca
U.S.D.A. Prime
Thanks bob -- I'm assuming since these monitors are over 6 years old and the last I heard of the program working was in 2002/3, they've since discontinued the repair program. There's only so long a company can support a product, and monitors seem to have a much shorter life than computers.
In reality, there wasn't really a "program" at all -- Apple never announced that they would fix the monitors free of charge, nor were any notices sent out. If you knew about the KB article, you could quote it and get free/reduced-cost repair, otherwise you were S.O.L.
In reality, there wasn't really a "program" at all -- Apple never announced that they would fix the monitors free of charge, nor were any notices sent out. If you knew about the KB article, you could quote it and get free/reduced-cost repair, otherwise you were S.O.L.