Dear Macosx technical support,
Im not sure who exactly I should be contacting for help, so hopefully you can assist me.
We are attempting to update Vectorworks 11.5.0 on one of our iBook laptops which has recently been updated to OS X 10.4.2 with the file Update to VW 11.5.1
The Vectorworks update file uses the Installer Vise 8.4 to install. We have used this file to install the update on our eMacs with OS X 10.4.2 without any difficulty.
However, the problem is when we go to the Laptop the exact same file is not recognised as an Installer Vise 8.4 file and so we cannot install it. We cannot seem to find any other program that will open this file either.
Im not sure if this has anything to do with whether we need some other Vise software installed on the laptop, although we didnt need to do this for the eMacs in order for them to work?
Can you help?
Your assistance would be much valued.
Kind Regards,
Richard
Im not sure who exactly I should be contacting for help, so hopefully you can assist me.
We are attempting to update Vectorworks 11.5.0 on one of our iBook laptops which has recently been updated to OS X 10.4.2 with the file Update to VW 11.5.1
The Vectorworks update file uses the Installer Vise 8.4 to install. We have used this file to install the update on our eMacs with OS X 10.4.2 without any difficulty.
However, the problem is when we go to the Laptop the exact same file is not recognised as an Installer Vise 8.4 file and so we cannot install it. We cannot seem to find any other program that will open this file either.
Im not sure if this has anything to do with whether we need some other Vise software installed on the laptop, although we didnt need to do this for the eMacs in order for them to work?
Can you help?
Your assistance would be much valued.
Kind Regards,
Richard