Hi,
I've been troubleshooting an email problem for several days and nothing I try has worked, so I'm hoping you can help me. My tech level is neither novice nor expert. I usually try to resolve problems myself through books, web research, etc, before resorting to paying high tech-support fees.
I have a Power-Mac G4 1.25 GHz (768MB RAM, ample HD space, etc), OSX.10.3.9, Earthlink DSL internet, using Panther Mail for email. I have thousands of emails (about 1.3GB!) organized into several sub-mailboxes with 997 still in In-box needing sorting, purging, archiving - so I don't want to delete my entire collection by trashing and recreating the Mail account just yet.
Last week when I opened Mail, there was a message taking too long to download, so I quit Mail, and opened Webmail online server to check messages. One message had a 4MB attachment called houses, which I deleted from the server, then reopened Mail, but the houses message kept appearing in my in-box, never able to complete downloading.
I tried again to delete the message + empty trash, but the email stays stuck in the download process, so I tried to quit, without response, and had to force-quit, then reopened, only to encounter the same problem every time I opened my in-box.
I then tried deleting cache files from Mail, which seemed to do the trick - temporarily - but after sorting, deleting and re-filing several messages this same message keeps trying to reappear, freezing Mail when I quit, and after force-quitting, all the messages I moved or deleted are still in my in-box.
I tried shutting down, disconnecting modem, router, restarting, deleting cache repeatedly, secure empty trash, repaired permissions in First Aid utility + deleted message-sorting.plist + backup from Mail folder, stopped activity viewer, plus rebuilt indexes from all folders except in-box (which is grayed out because the indexing seems to be stuck at that message). The status bar says Indexing 371 of 998: houses. and the little wheel keeps spinning. I also tried letting it spin for hours, and it never stops.
Is there anything else I can do to permanently delete and stop the indexing of this message - which no longer exists anywhere I know? I would greatly appreciate feedback and solutions.
Thanks,
Marsha
I've been troubleshooting an email problem for several days and nothing I try has worked, so I'm hoping you can help me. My tech level is neither novice nor expert. I usually try to resolve problems myself through books, web research, etc, before resorting to paying high tech-support fees.
I have a Power-Mac G4 1.25 GHz (768MB RAM, ample HD space, etc), OSX.10.3.9, Earthlink DSL internet, using Panther Mail for email. I have thousands of emails (about 1.3GB!) organized into several sub-mailboxes with 997 still in In-box needing sorting, purging, archiving - so I don't want to delete my entire collection by trashing and recreating the Mail account just yet.
Last week when I opened Mail, there was a message taking too long to download, so I quit Mail, and opened Webmail online server to check messages. One message had a 4MB attachment called houses, which I deleted from the server, then reopened Mail, but the houses message kept appearing in my in-box, never able to complete downloading.
I tried again to delete the message + empty trash, but the email stays stuck in the download process, so I tried to quit, without response, and had to force-quit, then reopened, only to encounter the same problem every time I opened my in-box.
I then tried deleting cache files from Mail, which seemed to do the trick - temporarily - but after sorting, deleting and re-filing several messages this same message keeps trying to reappear, freezing Mail when I quit, and after force-quitting, all the messages I moved or deleted are still in my in-box.
I tried shutting down, disconnecting modem, router, restarting, deleting cache repeatedly, secure empty trash, repaired permissions in First Aid utility + deleted message-sorting.plist + backup from Mail folder, stopped activity viewer, plus rebuilt indexes from all folders except in-box (which is grayed out because the indexing seems to be stuck at that message). The status bar says Indexing 371 of 998: houses. and the little wheel keeps spinning. I also tried letting it spin for hours, and it never stops.
Is there anything else I can do to permanently delete and stop the indexing of this message - which no longer exists anywhere I know? I would greatly appreciate feedback and solutions.
Thanks,
Marsha
