Unresponsive boot loop

[c8a7w]

Hi guys. i'm really stuck here

I've not had much experience with macs generally find my way around but this has stumped me.

at work ive got a macbook pro returned from an ex employee. created a new account, logged into the new account, deleted the old account and now i have a boot loop.

i get to the apple screen with a spinning pin wheel below it.

have tried cmd-s, cmd-v, cmd-c (with a ubuntu cd in the drive). and it changes nothing.

the machine powers on, goes *bong* then white screen, then apple screen with spinning pinwheel. initially it was restarting but now it just seems to be stuck.

any suggestions on how to fix this? I'm presuming its some kind of permissions issue with the new user account but i really dont want to have to format the machine since nobody knows where the disks are for either OSX or office for mac.

 

[jbarley]

You could try booting with the install DVD in, (press and hold the 'C' key) when turning the power on.
Then from the top menu-bar select Disk Utility and run Disk Repair on the boot drive.

 

[c8a7w]

well thats kinda the problem. its not responding to any keyboard commands on boot. it just goes bing. white screen then apple logo with spinning pin wheel

 

[DeltaMac]

Time to look for the OS X install disks. You can do an optional Archive & Install with that disk, which should leave the apps still installed.

 

[Giaguara]

Hold down the mouse button at boot to eject that Ubuntu CD first if it's still there.