user cannot install software

M

mcmcom

Registered
i have a employee at the office who uses a mac. We are trying to install some new printer software from HP on it (just drivers) and i can't get the software to install. there is only ONE User account on the computer and its set up to administer the computer. How come it keeps saying that someone with admin access or higher can install it. She IS the admin, and how do you get HIGHER rights than the admin?

thanks in advance,
mcm


P.S. The reason we're trying to reinstall some drivers is because of this:

We have wireless internet using WPA, we put in an Airport for the express purpose of allowing two users to hit a new printer via the airport. Now when our little mac user joins our networks, she cant do any ip based printing to our HP printers. We figured it out to be the fact shes proxying through the Airport now its installed and its screwing up the network.

How can i
a) Make her connect to our router, not the airport
b) configure the airport so it allows for ip based printing on our networks?

thanks,
mcm
 
You have to enter that user's password in order for the installation to work. Her name's in the user field, just provide the password. It's called security. Something Windows is often lacking. ;)
 
Yes i get what security is. As a technical director of an agency it is kind of my realm.

As stated in my post. it asks for the user name and password. I PROVIDE it, it then STATES the message saying we need admin access.

She is the ONLY USER
She IS THE ADMINISTRATOR
Her Passowrd supplied is CORRECT as is the USERNAME

any other ideas?
 
I to work with security. I found a bug in Panther that a certain third party developer's installer program would screw with the admin password. The fix is pain but is easy. Just have the admin change their password then log out. Then log right back in and change the password back to what you wanted it to. I know this is harsh but it works.
 
Incidentally, I was trying to use an HP inkjet to print to an Airport Express-attached printer. It worked but the printing was painfully slow. The solution was to use some open-source CUPS printer drivers. They seem to work very well. HP's Mac drivers have tended to be a bit goofy.

Go to > http://gimp-print.sourceforge.net/MacOSX.php3

If the Mac is running 10.3 or 10.4, the Ghostscript app at that url is not required. I would suggest using the "stable" release, rather than the newest.

Doug
 
i have attempted to install the new drivers, and again, same error with the username not an admin level. So i gave up. THe HP 5M printer driver is in the mac but i have tried every configuration i can think of. I think the problem is this:

1. We have recently set up a Airport Wireless hub for a new printer. Once that was installed our user on the MAC couldn't print to the IP based hp printer. The Airport is set up correctly to go to our wireless network but i think her MAC is hitting the AIRPORT then going to our network, instead of just hitting our wireless router. Any way to force it to connect to the linksys router instead of the Airport.

Also, i have a mac g5 which i set up the printer on no problem. it auto found it and assigned it the 5m driver set and it works. With this other mac i can't set it up anyway. I've tried JetDirect, and IP Based and tried to auto find it. It just doesn't work. Any ideas?

thanks in advance,
mcm
 
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