word.doc won't open

M

micheleven

Registered
every now and then when i try to open a word.doc it won't open.
the message is something like 'not enough memory or disk space to complete the operation.'
is there something i can do about that?
i tried deleting the microsoft folder in user/library/preferences, but that only helped for a little while.
 
Hi micheleven and welcome to the forum.
You should always add what software you are using. Interesting facts: version of your operating system and version of your ms office.
My question if you are on panther (10.3): is it possible to open the file with apples word viewer 'preview'?
If yes, you should delete the microsoft plist file in the home/library/preferences folder. If you can't find it you could as well setup a new useraccount and see how your systems behaves on that one (Randman, I should really paste it into my signature ;)).
 
You say that the error message states that you're either out of RAM, or out of hard drive space, or both. How much RAM do you have installed? How much hard drive space is left on your drive? If your drive has less than 1GB left, that can cause some serious problems with OS X -- I would recommend backing some personal files up or clearing up space somehow. You need to leave at least 15% of your drive free, so if you've got a 40GB drive, then you shouldn't let it ever get below 6GB free.
 
There is a very interesting, if quite lengthy, blog from one of Microsoft's Mac Business Unit developers that discusses this bug and suggests some workarounds. You can read it here.

What it tells you is there is nothing wrong with OS X or your computer, rather it is a well known and long existing bug in Word.
 
Have you repaired permissions? Sometimes this easy step (as well as rebooting) can solve 90% of these types of issues.

Make sure you don't have all of your programs open at once when you open the file, just to test it.
 
You must log in or register to reply here.
Back
Top