Microsoft Office not working after 10.6.4 update! HELP!

[lnhiggins]

After my 10.6.4 update the other day, via auto updater, every Microsoft Office program (WORD, EXCEL, etc) will not open. It tells me to check with the developer to make sure that Microsoft Word/Excel/etc works wtih this version of Max OS X. Here is the problem report - I would appreciate any help!

Process: Microsoft Word [1648]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ??? (???)
Build Info: Unknown-100205~0
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2010-06-25 21:26:22.577 -0400
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 167361 sec
Crashes Since Last Report: 16
Per-App Crashes Since Last Report: 15
Anonymous UUID: 891A6580-685D-4583-B06D-42B717DA2F62

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
Referenced from: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Reason: image not found

Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.9.8.1
Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1292, 0x24300000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: USB2.0 MFP(Hi-Speed), 0x04b8 (Seiko Epson Corp.), 0x0855, 0x26200000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000

 

[ElDiabloConCaca]

It tells me to check with the developer to make sure that Microsoft Word/Excel/etc works wtih this version of Max OS X

Can you post a screenshot of the error messages that says exactly this? That seems like a strange error message -- one that I've never seen before.

 

[lnhiggins]

Attached screenshot..

Thanks!

 

[DeltaMac]

That log is not showing the version number correctly for MS Word. I think that you should uninstall, then reinstall your Microsoft Office 2008 from your original Office disk, then run the Microsoft Autoupdate to make sure that your Office is up-to-date.

 

[jonrayson]

Hey, Gang...

For me, ever since my upgrade to 10.6.4, Microsoft Office X applications would crash upon startup...but not when I would double click a document. Realized that it was a problem with the Project Gallery. Then I found this thread:
http://hints.macworld.com/article.php?story=20031010133838239

Removing the 3ivxVideoCodec.component from my MacintoshHD/Library/QuickTime folder solved everything, and I can now startup and use the Project Gallery with no problems!

Hope this helps!